Flight Delay and/or Cancellation API

  

Why this product? A flight delay or cancellation creates stress, as well as unplanned expenses (lodging, food, etc). Our product soothes them both!

Coverage? It’s a cover for pecuniary loss. The customer receives a lump sum payment if their plane is delayed or flight is cancelled.

For who? Airline companies, travel operators, agents or other industry traders.

  

What are the benefits for Wakam partners?

  • Gain the trust of your customers with an innovative type of travel insurance

  • Enhance your customer experience with an automated and paperless claim process

  • Increase your customers satisfaction with a compensation credited within hours from the delay or cancellation of flight

  

How does it work?

You will need to integrate your products with our APIs. In case you wonder what an API is : APIs for non-techies.

This step will require some web developments. If you wonder how to start, read how to start with our API.

Your front-end distribution application will need to provide essential features following this workflow:

1.      The customer gets a quote for a Flight delay and/or cancellation insurance

When booking a flight, the customer will get a quote of the premium price for the Flight delay and/or cancellation insurance.

2.      The customer subscribes to the Flight delay and/or cancellation insurance policy

If the customer selects the insurance, he/she subscribes to it when paying the premium for such insurance. Such payment is made together with the payment for the flight tickets.

3.      Before departure of the flight, the customer can modify or cancel the flight

Before departure of the flight, the customer can cancel his/her flight. In case of cancellation, the insurance policy must be canceled, and the customer will be reimbursed the full amount of the insurance premium.

4.      If the customer's flight is delayed or canceled, he/she is automatically notified of his compensation

When the flight is delayed or canceled by the airline company, our platform automatically detects it and informs the customer via SMS of such cancellation or delay. The customer receives a link to upload his/her bank details to receive compensation.

The customer receives his/her compensation on his bank account within a few hours.

   

How can I use Wakam API?

The “Flight Delay and/or Cancellation” product is an API. Here is a scheme model of the workflow described above, including the technical events.

Flight Delay Workflow

The /getPrice/simulate endpoint allows you to test quotes and simulate insurance premiums

The /getPrice endpoint allows you to generate quotes with the formula, compensation amounts, commission rate and tax rate that you have configured in the Self-Service application

The /subscribe endpoint allows you to create insurance contracts/policies,

The /cancel endpoint allows you to cancel an insurance contract/policy.

The /getClaims endpoint allows you to vizualize the list of your customers’ open claims.

The /claims endpoint does not need to be called by you as claims are automatically triggered through our platform.

  

What are the main use-cases covered by Wakam API?

The following describes some major use-cases, based on 4 endpoints that are part of the Flight delay API. Before making API calls in pre-production or production environments, you must sign a contract with us. This contract will define insurance type (flight delay, flight cancellation or both), taxes, commission and compensation amounts between you and us. It will allow us to provide relevant data when receiving API calls.

Use case 1: QUOTE SIMULATION

If you want to simulate the quotes that your clients will get when booking their flights depending on parameters that you will chose, you must do it by calling the endpoint POST /getPrice/simulate. You will be able to select compensation amounts, commission rate, and formula (delay or cancellation or both), and all flight information. Click here for more information.

Use case 2: QUOTE WITH CONFIGURATION

After you have selected the compensation amounts, your commission rates, and the formula in the Self-Service, you can obtain a quote for your policyholders when they book a flight, you must do it by calling the endpoint POST /getPrice . Flight information: inbound departure and arrival airport IATA codes, airline IATA code, inbound date and time of departure, return flight departure date and time (optional),  number of additional passengers (optional) , Click here for more information.

Use case 3: UNDERWRITING

After you have a quote, you can subscribe for the insurance policy. As a partner, you must do it by calling the endpoint POST /subscribe endpoint with the relevant information regarding the customer, flight and booking. This creates a contract based on a quote and returns a contract number (Nb: You must call POST /getPrice before, to generate a quote reference). Click here for more information.

Use case 4: CANCELLATION OF POLICY

If policyholders are allowed to cancel their flight booking, the insurance policy must also be cancelled. As a partner, you must do it by calling the POST /cancel endpoint and provide the relevant contract number (generated after subscription with a call to POST /subscribe) and the reason for cancellation. Click here for more information.

Use case 5: LIST CLAIMS

If you want to obtain the list of all claims opened for your policyholders, you can do it by calling the endpoint POST /getclaims. This list can be filtered by dates and by contract number (optional). It will help you to produce dashboards. Click here for more information.

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